Question 1

Do you offer emergency appointments outside normal hours?

Accepted Answer

Yes. Dr. Hartley is available for 24/7 emergencies — look for the "24/7 Emergency" badge on her profile. For out-of-hours emergencies, please call our dedicated emergency line and we will triage your pet immediately.

Question 2

Which species do you treat?

Accepted Answer

We treat dogs, cats, rabbits, guinea pigs, birds, and a wide range of exotic animals including reptiles, ferrets, and small mammals. Dr. Patel is our exotic specialist with over 12 years of experience.

Question 3

Can I cancel or change a care package?

Accepted Answer

Absolutely. All plans are rolling monthly contracts with no long-term commitment. You can cancel or change your plan with 30 days' notice at any time.

Question 4

How do I register a new pet?

Accepted Answer

Simply use the "Register Your Pet" form on this page. Once submitted, one of our nursing team will contact you within 24 hours to confirm your welcome appointment.

Question 5

Is parking available at the clinic?

Accepted Answer

Yes, we have 8 dedicated parking spaces at the rear of 22 Richmond Road. Richmond train station is a 5-minute walk. Bus routes 33, 65, and 490 all stop within 2 minutes of the clinic.

Exceptional Care
for Every Paw,
Wing & Scale

Meet Our Veterinarians

Dr. Amelia Hartley

Dr. Rohan Patel

Dr. Sophie Müller

Care Packages

Puppy / Kitten Plan

Annual Wellness

Senior Care

Dental Plan

Register Your Pet

Pet Details

Owner Contact Info

What Our Guests Say

Frequently Asked Questions

Exceptional Carefor Every Paw,Wing & Scale